Posts Tagged ‘ roaming charges ’

The problem with iphone is… Vodafone

except if your'e an NZ customer... then your'e just a cash cow

except if your'e an NZ customer... then your'e just a cash cow

Well, I haven’t given Vodafone a serve for at least… a few weeks, so here goes.

This isn’t a critisim of the iphone, I’m even more happy with it than I was a week or so after I got one last year, but it is a critisim of Vodafone.

The iphone is cool because of all those useful app’s, you can use google maps to find the nearest ATM machine, an currency exchange rate widget to check prices using latest rates, a weather app to check the weather, a subway app to get an update on the London tube (so you can see if they are on strike or not) etc etc. This stuff is really useful when you’re overseas… but

But, only if you’re really really loaded, like Steve Job’s loaded.

Last time I used my iphone in Sydney I came back to a $600 data bill – yep, I used every app on the phone with total abandon, they were great and really useful. Then I got the email from Vodafone and just about had a stroke… yes, that’s NZ$600 plus all the calls etc, for 4 days in Sydney.

This time in Europe I have data roaming turned off and just use the wifi, but it’s not the same, the apps and maps don’t work when I want them, but on the other hand I am not remortgaging the house to pay┬áVodafone for 6 weeks in Europe.

Vodafone is (once again) operating with it’s head up it’s arse. If it was really sensible it would drop data roaming rates to a reasonable level (even their staff in Auckland say it’s a rip off) then I could use the damn phone the way it’s been designed, I don’t mind paying a few hundred dollars, but by my estimation it would cost me thousands to use data roaming. So Vodafone won’t be getting a cent out of me for data roaming, whereas if they were sensible they would get something.

And before anyone start making excuses about termination rates and the costs other companies might be charging Vodafone, I am using Vodafone in the UK. And that takes me to my second grip about Vodafone.

One of the reasons I use Vodafone is because it’s a big international company.

I notice billboards right across the UK announcing that Vodafone has “abolished” roaming changes across the EU AND NZ and Australia (probably because they were told to by regulators, or a pre emptive action to prevent regulation), so why the hell aren’t Vodafone NZ doing this, or at least dropping them? Who are they kidding with $2 a minute plus your local charge for phone calls??? International mobile phone rates in the UK from Vodafone and other carriers are as low as a few pence, so it’s not the termination charges from Vodafone UK to Vodafone NZ.

If your’e from Vodafone and reading this, get with the program. Ripping me and your other customers who travel off by not offering seamless and discounted charging based on a fair rate with Vodafone ‘International Inc’ is just dumb. It’s so obvious to anyone that Vodafone in the EU has better rates, so as a Vodafone NZ customer why can’t I get something close to these rates?

And what the hell are these rates for Vodafone UK customers on Data roaming???

C’mon, stop treating NZ customers like morons!