Posts Tagged ‘ Air NZ ’

iphone app review – BBC Reader, mPass Air NZ, eReader

header_blocks  BBC Reader

Allows you to view a customisable list of BBC headlines, and select the ones you’re interested in which gives you the web page of the article (without opening Safari). Kind of an improvement on getting an email from the BBC each day with the headlines.

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Air NZ CEO now running Finance Ministry – Bill English to resign

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I know you want tax cuts up here, but this is where I say they should be, down there!

I see Rob Fyfe has decided that he’s got enough time on his hands to start making comments about Government Tax Policy.

I’m going to assume this is the same Rob Fyfe who has presided of Air NZ’s latest impressive profit announcement? The one where profit fell 84%. Apparently Air NZ hope to “pull up” from this, but on the other hand, Rob probably won’t sweat it too much because as the tax payer owns Air NZ if things get really messy then he can ask the tax payer for a bail out.

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Minister to axe Commerce Commission

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NZ Consumers Hero

I see tucked away in Thursday’s Herald the rumour that our new Commerce Minister Simon Power is thinking about having a look at the Commerce Commission.

He’s naturally being egged on by the likes of Telecom who would like nothing better than to behave in a shoddy way towards consumers without having a publicly funded body watching their every move.

I’d suggest that Simon had some more pressing issues at hand, and maybe he should be concentrating a bit more on protecting consumers rather than big business.

Being Commerce Minister doesn’t mean ignoring the people who buy the products that allow commerce to take place, in fact, in the current environment you’d think he’d be doing everything he could to encourage consumers.

It would be nice to think that big companies like Telecom, Progressive, Air NZ etc would treat consumers as a precious commodity instead of a bunch of silly tits who need to be relieved of their cash by any means possible. Obviously the longer they treat people with little respect, the more likely their are to disappear, so they do ultimately pay the price for their arrogance. 

The problem is that in a very small country like NZ consumers often end up with little choice and competition so often ends up being a duopoly, where the two incumbents have a kind of gentleman’s agreement to jointly screw the consumers for every penny – Vodafone and Telecom jump to mind.

The problem usually occurs because politicians can’t help stuffing around with business and giving their favorites a helping hand every now and again, which creates the requirement for the Commerce Commission.

Naturally if Mr Powers was going to lift any regulation and barrier on business. If Mr Powers and his predecessors weren’t always throwing money at business whether it be through broad band subsidies, buying most of Air NZ,  or suggesting they might bail out F&P, then I could understand him also planning to look at the Commerce Commission.

The playing field is skewed because politicians made it that way, therefore we need somebody aggressively enforcing consumers rights, and the Commerce Commission has been doing just that – hence the whining from business to have it and Paula Rebstock (who I think has been a successful crusader for consumer rights) axed.

Air NZ ‘apparently not’ running dodgy auctions

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Air NZ has been auctioning seats off on http://www.sella.co.nz and as I’ve posted previously, there seems to be one ‘buyer’ in particular that has bid on just about every auction, won none, but succeeded in pushing up the prices of auctions.

[original post removed]

However, we have received correspondence from Air NZ (see comments below) that emphatically denies that they are involved with any bidders and asked us to remove this article.

The comment is politely, but legalistically worded, and therefore we are happy to accept that they are running perfectly legitimate auctions and that we are incorrect in our assumptions. We regret any offence our statements may have caused to Air NZ and any inference Air NZ have acted unethically.

Here’s hoping ‘whitepele252’ gets that trip soon!

Grabaseat dodgy auctions?

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Sorry madam, we'll all out of pies today

stand by my earlier post that the Grabaseat site is a dogs breakfast, it’s gone from a tidy simple uncluttered site to a messy, cluttered multi windowed, flashing sign affair that looks like K’Road and is just a pain in the arse to use.

I noticed today (it’s been there a while, but I only just noticed it) that they are doing auctions for flights from $1 reserve. So I clicked on the link and got taken to sella.co.nz auction web site. Why you wouldn’t go with the market leader (trademe.co.nz) is beyond me.

There looked like some good deals going and a fair bit of bidding… it looked good until I noticed that the flights on offer seemed to have the same few people bidding on every auction. In particular a recently registered user ‘whitepele252’. Now I could just be a bit cynical here, but I’ve seen this stuff happen on trademe with sellers using other names to push their auctions up. Now either ‘whitepele252’ is just so keen to get the hell out of NZ they’re trying on everything that moves, or it’s something else going on. This user seems to pull out of every auction once it gets above a fairly high level, that in itself is not cause for suspicion, but on all but one of the flights on offer this user is trying to go to Vancouver, London, Hong Kong and a number of other places, which is a bit odd.

Could it be a dodgy bidder?

Pop over to http://www.sella.co.nz/user/4m59l6/grabaseat-air-new-zealand/ and take a look…

And who knows, if you strike a day when user ‘whitepele252’ isn’t pushing the price of every auction up, you might get yourself a deal!

Grabaseat mess

I zink we should find a new veb dezigner!

Oh dear oh dear, Air NZ management has clearly been dazzled by some IT geek into allowing them to ‘work their magic’ on their Grabaseat website.

I’ve posted previously on the Grabaseat website, (previously) it was a clear, simple, easy to use web interface.

I’m no great fan of Air NZ. It’s funded by you and I, the NZ taxpayers, as we are the major shareholders of it. This is another of Mr Cullen’s ‘gifts’ to taxpayers when he was playing up to the nationalist vote and prevented Singapore Airlines (a vastly superior airline) from buying a stake in Air NZ, and thus denying the flying public the benefit of Singapore Airlines vastly better service.

Back to Grabaseat…

Grabaseat was a clever, simple, website solely dedicated to moving vacant seats on Air NZ flights at very cheap prices – for example, $800 one way to Japan, or more recently $13 to Sydney (conveniently coinciding with Jet Star’s launch in NZ). It was simple, loaded quickly, easy to use, uncluttered and did one thing effectively.

It’s likely that it’s success (because of it’s simplicity) has inspired Air NZ or their genius IT consultants to eff around with it… wrong move people!

Less is More.

This site worked because it wasn’t cluttered with all the other BS Air NZ have now crammed into the space. 

This is a great example of people not understanding that when something isn’t broken, fixing it just makes a huge mess. 

Clearly someone thought the last effort wasn’t enough, now they have different sorts of ‘best deals’, come on guys, either a ‘deal’ is good or it isn’t, why complicate things with different menus? If I need to be subjected to your ‘everyday low fares’ I can figure that out for myself, I don’t need a flashing banner to tell be about it.

Busy, flashing adverts, full screen with different boxes and confusion, ‘special deals’ and then ‘even more special deals’ makes you wonder whether you are about to be ripped off… it looks like a porn site!

It sucks, it wasn’t necessary, and Air NZ have turned a clever, air simple website into a complete mess.

Well done guys, just further confirmation that as an airline you really suck at reading what your customers really want.

Air New Zealand’s Web Site

Now I’ll admit I’m not a great fan of Air NZ. I’ll use them only if I have too as I find their service indifferent at the best of times, and they aren’t very competitive. I also object to being a defacto shareholder due to the wisdom of Mr Cullen and one of his many spend ups. We should have let the Singaporeans run it, they would have done a good job of it and at least us tax payers wouldn’t have taken a hit every time the share price dropped. It wasn’t a strategic asset so as usual it was a silly nationalistic decision based not on business but politics… but I digress.

This isn’t to bag Air NZ, but to point out that they have developed a very good web presence. The ‘grabaseat’ http://flightbookings.airnewzealand.co.nz/vgrabview/ page where they flick off cheap seats – yesterday $699 return to Tokyo – is very useful. There is also a neat feature so that if you mouse over a offer there are suggestions of what to do at the destination, you know, things like ‘freeze your bollocks off in Invercargil’, with links to main site where you can book you whole holiday.

Air NZ’s website and booking system online is excellent, one of the best I’ve used.

Now all they need to do is allow you to check in online (which you can) and then actually have a clearly defined seperate queue for checking your luggage in at the airport for international flights. There’s nothing worse doing half their work for them, then having to stand in those mind bending queues at the airport to give them your luggage.