Bloody HP printers!
This evening I decided to unpack and set up the replacement, I got given a new one because the original one kept chewing up paper. This was the problem I had with the previous HP printer, and the one before that (which was a replacement one), in fact every time I have bought an HP printer I have had it replaced within three months.
Well everything went well until this message kept appearing that one of the ink cartridges wouldn’t work, I tried the shut-it-down-and-restart trick, but this didn’t work, it helpfully suggested “referring to the documentation that came with the printer” unfortunately whoever programed the printer to say this must have had a twisted sense of humour, because there was nothing I could fine in the manual about what to do when the ink cartridges were not working. Then it started saying the cartridge door wasn’t shut… it bloody well was, and at this point my blood pressure was up and I was considering using a nail gun to ensure the cartridge door was shut properly!
By this time I was stressed about the whole thing and ready to hurl it out the window. I’m a great believer in plug’n’play, I guess this comes from being a Mac user, but if you can’t plug it in and get it working within 30 minutes it’s going to give you grief because the muppet that designed it probably worked for Microsoft at some point.
Then it said ALL the printer cartriges needed to be replaced because they were faulty… I haven’t even printed anything yet!
HP have wasted hours of my time because I had to take it back to the Harvey Norman branch where I got it and was subjected to off hand behaviour by some disinterested spotty teenage boy. I noticed that on the Service Request docket this bright young lad brimming with potential had written “keeps crapping the paper”… maybe I shouldn’t be shopping at Harvey Normans.
I figured I wasn’t going to waste anymore time trying to coax some life out of a lump of plastic when it was so obviously a pile of rubbish thrown together with the aim of selling me over engineered printer cartridges.
I’m taking it back and will get a refund and get something else.
I have no idea what it will be but I swear I will never buy another HP device in my life!
In case you were interested, it’s a ‘all in one’ series C7200. It wasn’t cheap, $518 dollars because it does everything from faxing to printing… well actually it doesn’t do any of those because it doesn’t work, but if it did work, it might be able to fax, print and scan.