Despite some of the negative things I’ve heard about Bunnings – paying their staff badly, being Australian owned etc – I’ve always found the service very good, and the prices competitive, especially compared to Placemakers.
I’ve seen a bit about poor service from teenagers, but let’s be honest, unless you wanted to know something about which polish will shine up your stick-on spinning ‘chrome’ hub caps, or which cable wire would be good for your car’s sub woofer, would you seriously ask a teenager working in Bunnings for advice? No, of course not. You need to find someone over 40 who probably knows something about DIY or at least will find someone who does. I’ve found the advice not only useful but enthusiastic (in fact sometimes you find yourself relating your entire DIY experience while backing towards the checkout).
I found out that Bunnings gives it’s employees share options, and I’m guessing this must have something to do with the attitude. Staff seem to bustle around as if they owned the place or at least ‘their’ section.
Given the monosyllabic grunts you receive from some hard-ware store ’employees’ and other retailers like The Warehouse, it’s clear that other companies need to seriously look at this as a way of inspiring employee to show a bit more interest in their jobs.
I would imagine that for retailers like Michael Hill and Noel Leemings, that share options would be a clever way of getting that extra bit of customer service from an employee.