Posts Tagged ‘ iphone ’

The problem with iphone is… Vodafone

except if your'e an NZ customer... then your'e just a cash cow

except if your'e an NZ customer... then your'e just a cash cow

Well, I haven’t given Vodafone a serve for at least… a few weeks, so here goes.

This isn’t a critisim of the iphone, I’m even more happy with it than I was a week or so after I got one last year, but it is a critisim of Vodafone.

The iphone is cool because of all those useful app’s, you can use google maps to find the nearest ATM machine, an currency exchange rate widget to check prices using latest rates, a weather app to check the weather, a subway app to get an update on the London tube (so you can see if they are on strike or not) etc etc. This stuff is really useful when you’re overseas… but

But, only if you’re really really loaded, like Steve Job’s loaded.

Last time I used my iphone in Sydney I came back to a $600 data bill – yep, I used every app on the phone with total abandon, they were great and really useful. Then I got the email from Vodafone and just about had a stroke… yes, that’s NZ$600 plus all the calls etc, for 4 days in Sydney.

This time in Europe I have data roaming turned off and just use the wifi, but it’s not the same, the apps and maps don’t work when I want them, but on the other hand I am not remortgaging the house to pay Vodafone for 6 weeks in Europe.

Vodafone is (once again) operating with it’s head up it’s arse. If it was really sensible it would drop data roaming rates to a reasonable level (even their staff in Auckland say it’s a rip off) then I could use the damn phone the way it’s been designed, I don’t mind paying a few hundred dollars, but by my estimation it would cost me thousands to use data roaming. So Vodafone won’t be getting a cent out of me for data roaming, whereas if they were sensible they would get something.

And before anyone start making excuses about termination rates and the costs other companies might be charging Vodafone, I am using Vodafone in the UK. And that takes me to my second grip about Vodafone.

One of the reasons I use Vodafone is because it’s a big international company.

I notice billboards right across the UK announcing that Vodafone has “abolished” roaming changes across the EU AND NZ and Australia (probably because they were told to by regulators, or a pre emptive action to prevent regulation), so why the hell aren’t Vodafone NZ doing this, or at least dropping them? Who are they kidding with $2 a minute plus your local charge for phone calls??? International mobile phone rates in the UK from Vodafone and other carriers are as low as a few pence, so it’s not the termination charges from Vodafone UK to Vodafone NZ.

If your’e from Vodafone and reading this, get with the program. Ripping me and your other customers who travel off by not offering seamless and discounted charging based on a fair rate with Vodafone ‘International Inc’ is just dumb. It’s so obvious to anyone that Vodafone in the EU has better rates, so as a Vodafone NZ customer why can’t I get something close to these rates?

And what the hell are these rates for Vodafone UK customers on Data roaming???

C’mon, stop treating NZ customers like morons!

iphone app review; Find NZ, Kitty!, Zenbu

This week, a couple of NZ apps that both do the same thing, in amost the same way but one looks better. And a completely useless app of the type you show your friends in the hope they’ll be impressed with your cool phone, but who actually think your’e pretty lame – and if you show them this one, it will confirm their suspicions!

Find NZ (speaks for itself), Kitty and Zenbu… click below for the review and screen shots.

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iphone app review: 1-day, National Bank, eWallet

1-Day app…

This will only be of interest to NZ (and possibly Australian) readers as 1-Day is an online offshoot of Torpedo 7 a sports store. Briefly 1-Day offers three items a day on a simple website, they are (usually) heavily discounted and the products range from, electronics & sports gear, to well, just about anything. There are a limited number of items available and once they go that’s it, another three items get listed the next day.

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Why iphone leaves Blackberry for dust

I admit I was a bit gutted to give up my Blackberry. If it’s hadn’t been for Vodafone mucking around and delaying the release of the Bold and Storm (maybe Blackberries fault) I would never have switched to iphone. Despite being a home Mac user, I wasn’t thrilled at giving up my blackberry (I know how Obama feels).

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Touch screens for Mac laptops?

If you don’t have an iPhone, this may not mean much. This evening I was reading an article on the ‘net and I tried to move it around the screen with my finger, it was almost reflex I guess, on the iPhone you can move things around and zoom in on pages and photos without a second thought.

This made me think, why haven’t Apple done this with their laptops?

Want to type an email, a full keyboard beats anything else hands down, but surf the ‘net? a touch screen is by far the best way to go.

Here’s hoping Apple pull their finger out and sort out the next lot of MacBook’s with touch screen!

iphone three months on

iphoneIt’s been 3 months using the iphone 3G so I thought I would post an update on the pros and cons.

I’ll get the irritations over with the start with, with the most annoying first…

  1. First would have to be the freezing that happens occasionally when you dial out. I contacted Vodafone and got shuffled through various call centers until I ended up with Apple who told me how to ‘reboot’ the iphone. This is not information that comes with the phone, you hold down the function button and the off button for a few seconds and keep on holding them down when the turn off option appears on the screen, this shuts the unit off, you then can restart it. Apple staff told me that if I kept doing this eventually the problem would decrease. This doesn’t seem very logical, but in fact this has been the case and it now happens rarely.
  2. I wish you could use the landscape function more, and that the key board could be used for everything like this, it would make it easier to use. I’d guess this is just a software option but surely it makes sense to be able to type emails landscape? Hopefully this will appear sometime soon.
  3. It would be good to have the ‘recents’ phone call list also show what phone someone has called you from (Blackberry does this), for example did John call you from his mobile or land line, you have the definitions in your contacts but it doesn’t show them on the recent call list.
  4. GPS, it’s very average, and difficult to use in the car because the phone keeps going into sleep mode. This may be the google widget I’m using and there may be different ones that are available, but this is no Navman or TomTom, which is a pity.

Now the good things. Some of these I hadn’t even considered, but as I’ve used the phone it’s apparent why they are so useful.

  1. Wifi. This is great! I was worried about my bill at the end of the month, but I haven’t yet used up by data allowance because at work and home the phone picks up the wifi network by preference and therefore you don’t pay your carrier for the downloaded data. It’s also surprising just how many networks there are around, and how many are unsecured, which means very often you have a network that allows you to access email at little or no cost. This has been one of the best functions of the phone, and it is so easy to use, and it saves you money and allows you to surf the net and download email faster than the 3G network without being stung by your carrier.
  2. The touch screen. I’m not entirely sold on the key board, but I’m getting better at it and the predictive text helps a lot. But being about to navigate with strokes is much easier than a mechanical method and Apples interface is superb.
  3. Predictive text. The keyboard isn’t fantastic for fast typing unless it’s in landscape, but the predictive text is excellent especially as it learns words you type a lot.
  4. The applications. At the beginning there were a lot of OK but dull apps, but over the last few months more have appeared and some of them are impressive. The latest ones being National Banks account access, and instant access to all the traffic web cams in Auckland (or Wellington and Christchurch).One of my gripes was not being able to edit spreadsheets and word documents, but I have found a app that does this neatly. There are more appearing everyday and you can even write your own. Many are free and most only cost a few dollars, these go onto your itunes account, not your phone account which is something that might interest corporate IT departments – it means the staff are not going to be running up bills downloading ring tones, they can do it with their own money with their itunes account.

I’ve looked the new Blackberry Storm features, the camera looks good, but there is no wifi. There’s no way I would go back to a phone without wifi because of the savings and ease of use. Blackberry obviously want to tie users into their email, that’s where they make money, just as Apple want you using their applications and itunes, slightly different ways of revenue gathering, but without the wifi the new Blackberry is just a blackberry with an SD card slot and a (not so good) touch screen.

The Apple is a great phone and I’m glad that Blackberry didn’t get their phone out onto the NZ market in time because I would have gone with that and not tried the iphone. That way I would have never discovered that I can convert my phone into a light sabre, another clever app that uses the motion sensors in the phone to create very realistic light sabre sounds!

Now if only I could figure out to do with the remaining 13GB of memory.

Oh, and it’s also a great phone too!

Blackberry Bold “later this year”

It now looks like my source was full of shit, and the Blackberry Bold aka 9000 is not coming to NZ until “later this year”. This could mean anything from next month to December.

I couldn’t wait any longer so I have made the switch to an iphone. There was no point getting a $900 phone that wasn’t on 3G.

Is the iphone better than the Blackberry?

Well I’ve only had it 12 hours so difficult to say. First impressions is that it is a very different phone. It does almost all the same things, but quite differently, but if you are a Mac user you will already know this. It’s a bit like comparing a PC to a Mac, at the end of the day they perform the same tasks with the same outcome, differently.

Having a Mac made it surprisingly easy to set up, it took about 5-10 minutes, I plugged the phone into my Macbook at home, it linked up with itunes and sucked in all my contacts, calendar, emails settings for my various accounts, music and video and an update and I was set.

I liked the Blackberry wheel, but then Blackberry have ditched this. The on screen navigation is clever on the iphone and will take a bit of getting used to. I don’t think the key board is as good as a tactile one, but then again, I was used to a full QWERTY keyboard and this is a big change.

I think I will miss push email, but then again, did I really need all that email? I usually ended up deleting a lot unread. Having lost the Blackberry Enterprise Server when I left my corporate job the seamless synchronisation that the Enterprise Server provided with Outlook has gone, so I was going to be plugging a Blackberry in to synchronise it anyway so some of the advantages of the Blackberry have diminished.

It works nicely on the home WIFI network and the web browsing is very cool with a crystal clear screen (apart from my sticky fingerprints) and it’s only a bit smaller than the PSP screen.

I confess that despite being a long term Mac user I would have got the Blackberry Bold if it has been available, but so far the switch won’t be quite as painful as I thought it might be. It will be how it interfaces with my work PC laptop that will be interesting. 

It’s a sexy package and as usual it has got the style you’d expect from any Apple product.

Blackberry 9000 update, update

UPDATE…

Well surprise surprise the Blackberry 9000 AKA Bold didn’t appear today, “the end of the month”…. grrrr. Apparently it is being tested with the “Corporate Team” my source expressed dismay at how long Vodafone NZ take to access these products, what the hell could they be assessing, it’s not like Vodafone NZ are going to find anything that hasn’t already been found overseas, just get on and release the phone already!

I am now veering towards the iphone had another demo today from someone who could demonstrate why the functions would be useful for business.

I have been told by someone who would probably know what they are talking about that the Blackberry Bold aka Blackberry 9000 is due here around mid August, apparently the 15th.

I’m not sure how seriously to take this as staff have been pretty consistent that if it was going to be released they usually know a month out. On the other hand I suspect this handset will be a reasonably big deal, it being the first 3G offering of what is arguably the most popular business tool on the planet. So they may be keeping it quiet.

Telstra Australia already has the handset listed on online and it will be available by the end of the month in Australia, so conceivably that would tie in with a NZ release. The last thing Vodafone would want is a whole bunch turning up on trademe!

I was surprised that in two Vodafone stores salespeople recommended against the iphone as a Blackberry replacement saying it wouldn’t do the things (like push email) that a Blackberry does. There was also the shortage of battery life (and that you couldn’t carry a spare battery) and there are currently no ‘off the shelf’ car chargers available. Still it is a nice package although I still have reservations about the ‘virtual’ keyboard.

I suspect like some people have said that the next iphone to come out will be vastly improved and that also the 3G network will have improved here by that time and it may be a viable alternative to a Blackberry. An iphone without 3G access is a bit like living way out in the countryside with metal roads and owning a Ferrari.

As soon as my source provides an actual release date for the Blackberry 9000 I’ll have it up here.

Blackberry 9000 VS iphone

For once this is a telecoms related post where I’m not going to get stuck into either Telecom or Vodafone.

 

I was listening to Debbie Mayo-Smith gushing on about her new iphone in the new technology spot on National Radio, I think she is the replacement for the equally irritatingly enthusiasm  of  Simon and Marie Young with her overly ‘posh’ English accent I usually turned it off after about 10 seconds.

 

Mayo-Smith carried on about how “life changing” the iphone was (it’s a frigging phone for Christ’s sake) and how it had, well, features that would be fairly unsurprising to a Mac user, mainly around being easy to use.

 

She claimed she had a blackberry and it wasn’t a patch on the iphone because – get this – you couldn’t turn off the email function of a Blackberry but you could with an iphone (she is wrong about the Blackberry). WTF is the point of having a Blackberry if you don’t want email. Then she went on about how you could disable a whole lot of other things on the iphone to avoid costs – like web browsing, she helpfully suggested you could just use the wifi, if you happened to be in an area that had free access wifi…

 

By this point I understood why she hadn’t had much luck with phones, she actually just needs a phone for calls, if she doesn’t want web browsing, push email then why would you even bother with the iphone (or the Blackberry) and why the hell would you get an iphone and then disable all the internet based functions?

 

It made me realise just how successful Apple have been at their marketing and that a few whizz functions such as a screen that moves position when you turn the phone, and a push button screen, and pretty visual interface have suckered in bubble-heads like Mayo-Smith.

 

Don’t get me wrong, I’m a big apple fan, and this is obviously a very clever product.

 

But…

 

I had a play with one last week and the ‘virtual’ keyboard in not a patch on the tactile keyboard on a full QWERT Blackberry. It reminded me of the very first Palm Pilot I got with the little stylus and ‘graffiti’ input system, novel, but hardly practical. I’ll happily challenge anyone to a typing race, Blackberry vs iphone and I’m sure I could out-type an iphone user and with 100% more accuracy.

 

There were plenty of bells and whistles and it was a sexy, although large, package, but within 5 minutes I realised this would be no replacement for my Blackberry (apart from the fact it’s a bit like comparing the running costs of a Honda Jazz to a Range Rover).

 

Blackberry have been making well designed handsets with clever interface methods coupled with a dead easy email system long before Steve Jobs woke up one morning and figured out he could make some money by turning the ipod into a phone. It’s just the average consumer didn’t really consider the Blackberry because it was seen as a business tool. Like Apple it isn’t until you pick them up and use them you realise what you’ve been missing out on.

 

It looks like Blackberry have come up with a handset that appears to address the challenge the iphone presents… called the Blackberry Bold it’s due out in Australia in August, but no news from Vodafone here yet about a launch date.

 

It looks like a clever handset and retains the full key board because this is still the best way to input text, it’s also thinner and more stylish that previous full QWERTY handsets. Something to look forward to. 

 

To Vodafone’s credit the Blackberry service is something they do very well, so let’s hope that Vodafone aren’t going to shag around too long on releasing it!

 

UPDATE:

I have been trying to get some kind of indication about what Vodafone plans were for the next Blackberry, a few emails later and I got this…

 

“Unfortunately we do not have an indication of when the Blackberry Bold (or similar 3G model) will be released in NZ”

 

OK, now this reminds me a bit about the mystery iphones that ‘unexpectandly’ turned up is the Vodafone rep seriously suggesting that they don’t know what they are doing with new models of mobile over the next few months? Unlikely, but that doesn’t help those of us who would rather not waste $800 odd on an old model Blackberry. I notice they are specialing off the Blackberry Curve so possibly there is going to be a new Blackberry appearing on the scene shortly

 

http://stuff.co.nz/4635796a28.html

Vodafone spins it a bit far

Vodafone spokesman Paul Brislen would not reveal exactly how many handsets were sold, but said it was “in the thousands”…A delay was expected between when the stock ran out and when Vodafone was able to resupply the iphone, but Brislen says a “surprise shipment” has arrived and shop shelves are now being replenished to meet strong demand.

http://www.nzherald.co.nz/section/story.cfm?c_id=5&objectid=10522053

Oh come on, are Vodafone seriously saying that their inventory management is so poor that they totally forgot about a mystery ‘surprise shipment’ of iphones?

Hey Paul, you aren’t dealing with a bunch of extremely rich 5 year olds here so spinning us a line about unexpected shipments of mobile phones isn’t going to impress anyone very much.

Vodafone are on a slippery slope here, guys, stop treating your customers like morons!

Update: I see they actually appeared to have paid the guy who supposedly camped out for an iphone, so not only do they BS the public, make prepay customers pay for customer service with a seperate fee, but they also have a very bad inventory system for iphones… they seem to have lost direction.

For further posts on Vodafone’s exploits click here, here and here (not that I have it in for Vodafone… much)

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